- AuxiliaMFSVAAsked on March 09, 2018 at 09:42 PM
Desejo que seja alterado o nome do usuário "AuxiliaMFSVA" para "agIDEIA"
- JotForm SupportJohn_BensonAnswered on March 10, 2018 at 12:03 AM
I checked your account and you are using PayPal as a payment method for your subscription. We would only be able to change your username if we cancel your subscription first. PayPal based subscriptions are linked to the current username so you would need a new subscription for the new username.
First, please cancel your subscription by following this guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
After that, contact us again so we can process a refund and change your username.
After we change your username, you can now subscribe again to the Bronze plan using PayPal.
If you need further clarification or have any questions, please let us know.