Encrypted form: I am not able to see the customized fields and on the email notification

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    jayhobbs21
    Asked on March 10, 2018 at 04:15 AM

    Is this because it is encrypted? 

    What I receive is simple answers for all the questions, but none of the customized additions in the notification.  In fact, I deleted most of the answers from the notification.

    Any ideas would be appreciated.

  • Profile Image
    Victoria_K
    Answered on March 10, 2018 at 04:44 AM

    "Is this because it is encrypted? "

    Actually, yes. When the form is encrypted, there are no data readable. So, you will receive the Notification emails with the following content:

    1520674717screenshot.png

    Here is a guide as to Encryption that might be of help if you have other questions related:

    Encrypted-Forms-and-How-to-Use-Them#Am-I-Notified-via-Email-When-an-Encrypted-Submission-Comes-In


    Hope this information helps! But, let us know if you need any other assistance with your JotForms.

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    jayhobbs21
    Answered on March 10, 2018 at 11:13 AM

    So, yes,  I understood most of that.  I am able to receive the encrypted data I received, but I didn't receive the information I requested in the EMAILS.

    But,if I read correctly, I cannot receive emails.

    Apparently the data I received as an encrypted email is not considered  an "email."  That is what confused me.

  • Profile Image
    Victoria_K
    Answered on March 10, 2018 at 02:42 PM

    You are right. What you receive as a Notification is not the notification email that you have set up at your form's Settings. You were just notified about receiving a new submission. Unfortunately, that is how encryption works. But, if you release the encryption option, you will receive the Notification email you've created.


    I hope this all helps, but we will gladly assist if you have more questions.