- jayhobbs21Asked on March 10, 2018 at 04:15 AM
Is this because it is encrypted?
What I receive is simple answers for all the questions, but none of the customized additions in the notification. In fact, I deleted most of the answers from the notification.
Any ideas would be appreciated.Page URL:
- JotForm SupportVictoria_KAnswered on March 10, 2018 at 04:44 AM
"Is this because it is encrypted? "
Actually, yes. When the form is encrypted, there are no data readable. So, you will receive the Notification emails with the following content:
Here is a guide as to Encryption that might be of help if you have other questions related:
Hope this information helps! But, let us know if you need any other assistance with your JotForms.
- jayhobbs21Answered on March 10, 2018 at 11:13 AM
So, yes, I understood most of that. I am able to receive the encrypted data I received, but I didn't receive the information I requested in the EMAILS.
But,if I read correctly, I cannot receive emails.
Apparently the data I received as an encrypted email is not considered an "email." That is what confused me.
- JotForm SupportVictoria_KAnswered on March 10, 2018 at 02:42 PM
You are right. What you receive as a Notification is not the notification email that you have set up at your form's Settings. You were just notified about receiving a new submission. Unfortunately, that is how encryption works. But, if you release the encryption option, you will receive the Notification email you've created.
I hope this all helps, but we will gladly assist if you have more questions.