Form Builder: Error - Oops! Something went wrong and we couldn't initialize widget list

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    johnopigo
    Asked on March 10, 2018 at 08:44 AM

    This error has taken too long to fix!

    I don't know whether Jotform engineers or sleeping or what? But the attached error has been plaguing your forms for too long!

    Can someone fix it?

    Screenshot
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    Mike
    Answered on March 10, 2018 at 01:34 PM

    It might be a form specific error.

    Please provide us with a link to the form in question so we will be able to take a look.

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    johnopigo
    Answered on March 10, 2018 at 03:18 PM

    Thank you Mike for your response. I doubt if it is form specific as it affects all my forms when I enter Edit mode. Kindly send me your email address so I that I can send you my Jotform login credentials. My email address is johnopigo@gmail.com

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    Mike
    Answered on March 10, 2018 at 05:01 PM

    I have checked some of your forms, but so far I was unable to reproduce the error.

    Could you please provide a single form that is not working? Also, are you getting the error immediately when you open it in the edit mode or when you are trying to update something?

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    johnopigo
    Answered on March 11, 2018 at 01:38 AM

    Thanks for checking Mike. My forms are working well except for graphics that are not displaying. But the fact is that I get the error immediately when I open any form in edit mode.

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    Victoria_K
    Answered on March 11, 2018 at 06:00 AM

    I could not also reproduce any error while checking your forms, they are all loading in the builder correctly at my end.  If you use a different browser does the same error occur? 

    My best guess would be that something in either your browser or on your network is blocking our widgets server.  If neither of those options work, let us know and we can look into this further.

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    johnopigo
    Answered on March 11, 2018 at 06:51 AM

    Many thanks Victoria for your efforts. From your comments it would seem that it is isolated incident affecting only me. I am working with 2 windows laptops, one mac book pro and a desktop system. I have tried opening jotform on all 4 systems using all installed browsers: Chrome, Firefox, Opera and Vivaldi. I am getting the same message with another strange occurrence: full page captcha, which is so aggressive it comes up every time I try to access Jotform. Do you think there is something in my networks? By the way I have 2 internet connections I have used them interchangeably to see if the error will go away but I always have the same error. What could be the matter?

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    John_Benson
    Answered on March 11, 2018 at 08:02 AM

    My forms are working well except for graphics that are not displaying. But the fact is that I get the error immediately when I open any form in edit mode.

    Do you mean all your forms have the same issue?

    If no, please provide the form link where you encounter the error so we can check it further. To find the form link, please follow this guide: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    We'll wait for your reply. Thank you.



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    johnopigo
    Answered on March 11, 2018 at 08:10 AM

    Hi John,

    Yes, I confirm that ALL my forms have the same error when I open them in Edit mode.  Please note that the error occurs in edit mode. Unless you customer support staff have a means of seeing the edit mode from the front end, i don't see any use for the link you are requesting. You see what I am seeing if you log in to my forms.

    I have said it before that the front end of the forms are working well. 

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    Victoria_K
    Answered on March 11, 2018 at 08:48 AM

    From what I can read, I can also assume that you do have some same software installed on all of your devices, anti-virus for example. 

    I know, it can be to much to ask, but it seems that we need to see your browser's console log to try determining the problem more correctly. 

    Please try to replicate the issue again and press F12 (on Chrome) to open a console of the browser when you see the warning message. Specifically, we need you to take a screenshot of it:

    1520772292screenshot.png

    Thank you for cooperation!

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    johnopigo
    Answered on March 11, 2018 at 10:06 AM

    Thank you Victoria for your wonderful efforts to resolve this issue. I am very grateful. Please find the screenshots here (because somehow your upload link is not active on my system).

    I made screenshots of the console and also referenced the error in a separate screenshot (red arrow) using the "inspect" facility. 

    I am grateful for your concern. Let me inform you that I also suspected Kaspersky internet security as a culprit so I disabled it and tried to edit a form but got the same error. 

    Many thanks for your help.

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    Victoria_K
    Answered on March 11, 2018 at 10:24 AM

    Thank you for updating us! 

    But, I am very sorry to bother you once more. From what I can see on the screenshots you provided, it seems that the Console tab had not opened by default, there are only the page's source and styling codes on the screenshots.

    1520778126screenshot.png

    I can see that there are 9 errors present at your end. Could you click the "Console" as I showed above?

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    johnopigo
    Answered on March 11, 2018 at 10:28 AM

    Ok, I see! Please see correct screenshot.

    Thanks a million!

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    Victoria_K
    Answered on March 11, 2018 at 11:12 AM

    Let's summ up the facts:

    If I understood you correctly, you have already tried to edit your forms from several devices, you have also tried to turn your anti-virus software off. But, you still get "access denied" to most of JotForm resources. The issue may take place due to your network is blocking JotForm. 

    Have you received this error just recently?

    I can suggest several options for you to resolve this:

    1. Reload your network devices: routers or what you have there. It would be better if you could turn it off for ~5 minutes before turning on again. PC reload would be also appreciated.

    2. Clear your browser's cache: Clear-Your-Browser's-Cache. I have now cleared your form's one, just in case. 

    3. If first 2 options won't help, please try to flush your DNS: https://www.wikihow.com/Flush-DNS

    In case if all my suggestions will not save the day, please let us know, so we could escalate this thread to our developers for closer check.

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    johnopigo
    Answered on March 22, 2018 at 04:38 PM

    I have done everything suggested above but the error persists! Can you escalate to the developers now?

    1521751192Screenshot_2.jpg

     

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    Mike
    Answered on March 22, 2018 at 05:10 PM

    We have attached a bug report ticket to this thread and escalated it to our developers.

    This thread will be updated once we have any news.

    We suspect that the issue is somehow related to your network/location. The suggestion is to check the form builder from different locations and Internet Service Providers.

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    AgilityAssoc.Canada
    Answered on March 22, 2018 at 05:51 PM

    Hi, Just a suggestion, try using a VPN like Tunnelbear and change your location. You can get a free limited account.

    Best Robert

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    John_Benson
    Answered on March 22, 2018 at 07:56 PM

    Thank you for your suggestion, Robert. 

    Our developers will be investigating the issue and we will update this thread again once we have a good news.

    Feel free to create a new thread if you have any questions. 

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    johnopigo
    Answered on March 25, 2018 at 12:39 AM

    A million thanks to Mike and Robert, you are both correct! I installed Tunnelbear VPN as suggested by Robert, and now, NO ERRORS! I can view and use my widgets.

    I also turned on Kaspersky's secure internet connection settings (after turning off Tunnelbear VPN) for all my WIFI and MiFi devices and found that the widgets are back and working well. So without doubt, the error has to do with INSECURE Internet connection. I think the latest updates to browsers is protecting users from unsafe programs and scripts. I hereby exonerate Jotform engineers. Sorry for my earlier alarm to Jotform engineers.

    Kudos once again Jotform for a damn good product!

     

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    AgilityAssoc.Canada
    Answered on March 26, 2018 at 12:41 PM

    You are most welcome, happy to hear I helped. I must agree with your last statement,

    Kudos once again Jotform for a damn good product! 

    Robert