Payments limit clarification: what does "receive 3 payments" mean on the free plan?

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    Asked on March 10, 2018 at 10:56 AM

    what does "receive 3 payments" mean on the free plan? does this mean if 3 people submit payment for my service, that is the maximum for that plan?

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    Answered on March 10, 2018 at 03:09 PM

    You are right. We do have a limit for payment submissions for Free plans of 3 payments. This means that only 3 respondents can submit a payment for you. Only the forms with payment integration icluded will be blocked afterwards. This restriction will not affect your other forms.

    Please also note that this is a monthly limit, so it's counter will be reset as of 1th day of next month.

    Please take our sincere apology for any inconvenience, but while we realize this change may be difficult for some of our valued users, we trust you will understand. For many years, JotForm has made every attempt to avoid instituting these limits. However, due to increasing demand for online security and privacy, we can no longer avoid it. We simply refuse to compromise on the high quality of our products.

    We will gladly assist if you need any other help with your JotForms.