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  • Profile Image

    Submissions not being emailed to me - sometimes

    Asked by adbook2013 on October 22, 2012 at 11:17 PM

    on this form

     

    http://jotform.us/adbook2013/Family_Order_Form

     

    submissions are not being emailed to me.  They used to be.  Then I changed the title of the form (only I see this) and now I no longer get emails.  If I submit a form from my computer as a Test, I get a email.  How do I ensure I get emails when I get submissions.

    Thank you.

     

    just got one emailed to me, the prior two were not emailed to me. (with the exception of my test in between the prior two)

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on October 23, 2012 at 12:11 AM

    Hi there,

    I have tested your form (and reversed the submission count) and a clone of your form.

    On my end, I was not able to reproduce the issue.  

    I have checked the mail-logs to make sure that your e-mail address was not on our bounce list (happens when e-mails are rejected) and I did not find it there.

    My suggestion would be to check your spam folders to see if the missing notifications are there.

    Also, please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Another good suggestion would be to set the sender address tonoreply@jotform.com  on your form notifications.

    Let me know if you have received my test submission by e-mail and do give us any other information that may help us further troubleshoot (ie. date and time of the submission with missing notification).


  • Profile Image

    Answered by adbook2013 on October 23, 2012 at 12:21 AM
    thanks. I did check the spam folder before I asked the question and they
    are not there. I will follow through with your other suggestions.
  • Profile Image

    Answered by adbook2013 on October 23, 2012 at 11:47 AM

     I did get the email you sent, I think - it says test and the jpeg attached was code of some sort - sent at 11:01pm last night.   ok, I have whitlisted all 8 ip addresses.  

     

    Before I did this, here are a few examples I did not get emails on

    this form:  http://www.jotform.us/adbook2013/Family_Order_Form

    this submission time:  

    2012-10-22 23:27:18
    is one example.
    More submission after whitelistin are not emailing.....
     

     

  • Profile Image

    Answered by adbook2013 on October 23, 2012 at 11:49 AM

    same form no email on this submission 2012-10-23 11:36:57

  • Profile Image

    Answered by jeanettebmz on October 23, 2012 at 12:51 PM

    I have just checked your form and I did not see a notification, just an autoresponder, which is something different.

     

    You should create an email alert called Email Notification if you want to recieve submissions into your email.

    The autoresponder is inttended to be sent to those who have filled the form out.

    Let me explain you something else:

    If you don't want to use our email address noreply@jotform.com,as the sender email,  this is when you need to whitelist our IP addresses. Otherwise it is not necesary.

    I hope this helps you to sort the issue out

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    Answered by adbook2013 on October 23, 2012 at 01:03 PM
    I just added this autoresponder within the last hour. Is there a way I can
    have auto responder and my notification both? I have whitelisted, so that
    should not be an issue any loner. Sorry for my short message, my 3 year
    old is not giving me any space. :)
  • Profile Image

    Answered by jeanettebmz on October 23, 2012 at 01:10 PM

    Yes, you can have both, just add another email alert and choose the other one.

    Please inform us if the issue still persist

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    Answered by adbook2013 on October 30, 2012 at 12:53 PM

    I just got another submission today with no notification email to me  .  Family form  submission

    2012-10-30 12:21:41

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    Answered by pinoytech on October 30, 2012 at 01:13 PM

    Hi,

    Sorry for the inconvenience that may have caused. Mail log shows that it was successfully sent.

    /var/log/jotform/amazonSES.log:[23/Oct/2012:16:00:41 -0400]  AmazonSES Sent email to adbook2013@gmail.com -  MessageID:0000013a8f367387-fa632221-c822-4c0b-8312-5e0ad61d533b-000000 - RequestId:527e1226-1d4c-11e2-b0fe-2be0d528211d

    Can you please try whitelist JotMail's IP's Addresses?

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!

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    Answered by adbook2013 on October 30, 2012 at 01:48 PM
    I though I had already whitelisted everything. Can you see the attached
    screen shot?
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on October 30, 2012 at 02:10 PM

    Hi there, unfortunatey we did not receive the screenshot.

    If you would like to include it, please use our image button on the top right.

    We'll await your response!

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    Answered by adbook2013 on October 30, 2012 at 02:12 PM

    when I tried that earlier, it wanted a URL, now when I click on it I get a blank pop-up

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    JotForm Support

    Answered by EduardoMendez on October 30, 2012 at 02:17 PM

    We are sorry for the inconvenience.

    You may use this site to share:  http://pastie.org/

    We'll be glad to continue looking into the issue for you!

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    JotForm Support

    Answered by EduardoMendez on October 30, 2012 at 02:20 PM

    My apologies, I have tested and was not able to include images

    Can you please try re-starting your browser and trying the image icon once again?

    Meanwhile, I will try a test e-mail to see if it works.

  • Profile Image

    Answered by adbook2013 on October 30, 2012 at 02:23 PM

     

     

    The following filters are applied to all incoming mail:
     
    Matches: from:(188.138.116.138)
    Do this: Never send it to Spam
    edit     delete
    Matches: from:(107.20.173.204)
    Do this: Never send it to Spam
    edit     delete
    Matches: from:(174.34.57.218)
    Do this: Never send it to Spam
    edit     delete
    Matches: from:(174.34.57.216)
    Do this: Never send it to Spam
    edit     delete
    Matches: from:(174.34.57.214)
    Do this: Never send it to Spam
    edit     delete
    Matches: from:(174.34.57.219)
    Do this: Never send it to Spam
    edit     delete
    Matches: from:(208.117.50.251)
    Do this: Never send it to Spam
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on October 30, 2012 at 02:30 PM

    I have cloned your form and tried creating a notification.

    I tested the clone including a copy to your e-mail address and one to my gmail account

    The notification was delivered successfuly to my account .

    Please check your e-mail address and let us know if it was successfuly delivered.

    BTW here is the clone of the form used for this test in case you would like to try the test yourself:

    http://form.jotformpro.com/form/22965061919966?

     

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    Answered by adbook2013 on October 30, 2012 at 02:37 PM
    yes, I did get a copy. I just noticed that now I have an email from 7 days
    ago, which I did not have 7 days ago. I am wondering if sometimes they get
    hung up and just have a huge delay......
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on October 30, 2012 at 02:47 PM

    @adbook2013

    It seems that the issue is in your end as all seems to be in order on our side.

    BTW a third party image sharing site in case you need it in the future would be http://imgur.com// :)

    Please continue to check the settings / filters on your end and let us know if there is any way we can contribute.

     

    Cheers!

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    JotForm Support

    Answered by EduardoMendez on October 30, 2012 at 02:50 PM

    PS.  I have sent another test using the same clone.

    I have received the e-mail notification without any delay.

    If you have as well, feel free to clone the clone if you wish to use it in stead of your original form.  
    Simply edit the notification and autoresponder as you wish.