- cindyadminmvaAsked on October 23, 2012 at 01:30 AM
Purchased Premium Package - it is not showing in my account status. I received an email confirmation that my payment method had been updated.
- JotForm SupportNeilVicenteAnswered on October 23, 2012 at 01:42 AM
We're sorry for this inconvenience. I'll have to check our records and find out why your account was not upgraded.
Can I please have the transaction number for your upgrade purchase?
- cindyadminmvaAnswered on October 23, 2012 at 01:51 AM
Thanks Neil - I don't have a number off hand but I do have an email I could forward to you.
- JotForm SupportNeilVicenteAnswered on October 23, 2012 at 01:54 AM
Please do forward it to firstname.lastname@example.org so we can rectify this problem soon.
I'll be awaiting your email. Cheers!
- cindyadminmvaAnswered on October 23, 2012 at 01:55 AM
Thanks so much - Will do!