What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my premium package not showing in account status?

    Asked by cindyadminmva on October 23, 2012 at 01:30 AM

    Purchased Premium Package - it is not showing in my account status. I received an email confirmation that my payment method had been updated.

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    JotForm Support

    Answered by NeilVicente on October 23, 2012 at 01:42 AM

    Hello,

    We're sorry for this inconvenience. I'll have to check our records and find out why your account was not upgraded.

    Can I please have the transaction number for your upgrade purchase?

    Thanks!

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    Answered by cindyadminmva on October 23, 2012 at 01:51 AM

    Thanks Neil - I don't have a number off hand but I do have an email I could forward to you.

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    JotForm Support

    Answered by NeilVicente on October 23, 2012 at 01:54 AM

    Please do forward it to support@jotform.com so we can rectify this problem soon.

    I'll be awaiting your email. Cheers!

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    Answered by cindyadminmva on October 23, 2012 at 01:55 AM

    Thanks so much - Will do!