How can I make my form compatible with the auto-complete feature on user's devices?

  • Profile Image
    Zernach
    Asked on March 11, 2018 at 06:12 AM

    Hey, thanks for a great product! We love it. Cost versus quality: best on the market! However, while ironing out minor details with colleagues, we noticed that the auto-complete feature on our devices do not offer us the option to auto-complete questions in the form.


    For example, when you visit a website with a form, and it asks for your name, email address, etc., when you click on "Name", it automatically offers me the option of filling in "Ryan Zernach". And when I click email address, my device automatically suggests that I click on one of several frequently typed email address.


    When I'm in the users shoes of filling out a form, this is SO helpful to me. It makes the process of filling out the form a million times more simple, easy, streamlined, and just less of a hassle! Is this capability possible?


    PS: I'm running my form on my site using Javascript -- does that make a difference???

  • Profile Image
    Victoria_K
    Answered on March 11, 2018 at 07:06 AM

    Upon testing some random form at my account, I can see that the browser suggests some previously entered values:

    1520766144screencast2.gif

    My best recommendation is to check if the Autofill option is enabled at your form's Settings:

    1520766281screenshot.png

    We could also check your issue closer, if you could share an URL of the page where you have embedded the form. 

  • Profile Image
    Zernach
    Answered on March 11, 2018 at 07:20 AM

    THANK YOU FOR YOUR PROMPT RESPONSE! It seems to be working properly now. If I have trouble again, I'll re-comment in here. Much appreciated.

  • Profile Image
    Victoria_K
    Answered on March 11, 2018 at 07:54 AM

    Thank you for updating us! 

    We will gladly assist if the issue occurs again, just let us know.