What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Credit card info being received on jotform submission

    Asked by convenus on February 16, 2011 at 12:41 PM

    Hi - I need to set up a form that will be sent to a hotel when completed including client credit card info. If I use the https:// prefix will the info be secure when its sent/received by the hotel?

    Thanks as always

    Simon

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    Answered by ewpratt on February 16, 2011 at 01:04 PM

    If the HTTPS header is used, then the form is encrypted via SSL on the JotForm side.

    Once the form data is submitted, any payment information is processed securely if a gateway is used.

    The data sent via email is only as secure as is possible with password protection.

    So, it is not recommended to send actual credit card information via email.

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    Answered by convenus on February 18, 2011 at 09:08 AM

    Thanks for this info - I understand.Could I create seperate user accounts for each hotel protected with an individual password so that they can only see the info relevant to their aacount/form. That way not financial info is being sent via email just an alerts from  me telling them to view their account?

    Thanks

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    Answered by ewpratt on February 18, 2011 at 09:21 AM

    You can choose to receive submissions via email or notification that a submission has occured. In either case, you can choose which email addresses receive the notification or submission.  In the case of receiving submissions, you cannot choose which specific fields are sent.

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    Answered by convenus on February 18, 2011 at 09:25 AM

    Thanks but can  I create seperate user accounts for each hotel protected with an individual password so that they can only see the info relevant to their aacount/form direct from your secure server?

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    Answered by ewpratt on February 18, 2011 at 09:27 AM

    Sorry, misunderstood what you were meaning the first time.

     

    You could create a new account for each hotel, but you would have to create the form for each hotel as well.  As far as I know, there is no way to have sub-users under a single account.

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    Answered by convenus on March 09, 2011 at 09:53 AM

    Further to our previous string - how can I set up say 10 accounts with each hotel as a user and password to enable them to access secure data such as credit card info.

    Thanks

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    JotForm Support

    Answered by liyam on March 10, 2011 at 07:42 AM

    Hello,

    It is not possible to access one report using different accounts.  Although a report can be password protected.

    hope this helps