My form won't send to email?

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    contactuscgb
    Asked on October 23, 2012 at 05:32 AM

    The form on my account does not send the submissions to my email address

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    abajan
    Answered on October 23, 2012 at 06:16 AM

    Which of your forms is exhibiting this issue?

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    pinoytech
    Answered on October 23, 2012 at 09:16 AM

    Hi,

    If you are referring on this form, I would suggest you to change your form's sender email address to noreply@jotform.com.

    Please follow the following steps:

    1. While on you form, click "Setup & Embed" tab then click Email Alerts

    2. Click Notification, then click on Reply-To and Recipient Settings

    3. Change Sender Email to noreply@jotform.com and Reply Email to E-mail

    Also, try to add noreply@jotform.com to trusted sender list and try also to whitelist JotMail's IP's Addresses to avoid rejection of emails https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!