What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form won't send to email?

    Asked by contactuscgb on October 23, 2012 at 05:32 AM

    The form on my account does not send the submissions to my email address

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    JotForm Support

    Answered by abajan on October 23, 2012 at 06:16 AM

    Which of your forms is exhibiting this issue?

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    Answered by pinoytech on October 23, 2012 at 09:16 AM


    If you are referring on this form, I would suggest you to change your form's sender email address to noreply@jotform.com.

    Please follow the following steps:

    1. While on you form, click "Setup & Embed" tab then click Email Alerts

    2. Click Notification, then click on Reply-To and Recipient Settings

    3. Change Sender Email to noreply@jotform.com and Reply Email to E-mail

    Also, try to add noreply@jotform.com to trusted sender list and try also to whitelist JotMail's IP's Addresses to avoid rejection of emails https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!