- neha2010Asked on February 16, 2011 at 02:30 PM
We have stopped getting our notifications on this form: http://www.jotform.com/neha2010/2643457238
Can you let us know why?
- JotForm FounderaytekinAnswered on February 18, 2011 at 08:30 AM
- neha2010Answered on February 18, 2011 at 08:38 AM
This test came thru, but we had run tests on 2-16-11, and none of the secondary email recipients were receiving copies. Also, we had a customer submission - originally submitted on 2-15-11 from Blue Hills AV Production - that did not come thru at all to any of our admin emails listed on that form. I tried to re-send that specific submission via the admin interface on 2-16-11 and it went to our primary email recipient (firstname.lastname@example.org) but not myself as a secondary - email@example.com. Any idea why this may have happened?
- JotForm FounderaytekinAnswered on February 22, 2011 at 08:36 AM
I checked our server logs. firstname.lastname@example.org do accept our emails. Here is the log entries for latest emails. If you did not receive these emails, please send these log entries to your hosting provider.