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    Email notifications not coming thru?

    Asked by neha2010 on February 16, 2011 at 02:30 PM

    We have stopped getting our notifications on this form:  http://www.jotform.com/neha2010/2643457238 

    Can you let us know why?

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    JotForm Founder

    Answered by aytekin on February 18, 2011 at 08:30 AM

    Feb 18 09:26:16 ying sm-mta[32140]: p1IEQFN4032134: to=<sblaine@campbellandcompany.com>, ctladdr=<noreply@jotform.com> (1001/1002), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=129201, relay=aspmx.l.google.com. [74.125.115.27], dsn=2.0.0, stat=Sent (OK 1298039061 n14si3202720vcf.167) I made a test submission and checked our server logs. This email was accepted by your email server. So, you should have received it. Please send this log to your hosting provider and ask them to investigate what happens to this email.

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    Answered by neha2010 on February 18, 2011 at 08:38 AM

    This test came thru, but we had run tests on 2-16-11, and none of the secondary email recipients were receiving copies.  Also, we had a customer submission - originally submitted on 2-15-11 from Blue Hills AV Production - that did not come thru at all to any of our admin emails listed on that form.  I tried to re-send that specific submission via the admin interface on 2-16-11 and it went to our primary email recipient (sblaine@campbellandcompany.com) but not myself as a secondary - webmaster@neha.org.  Any idea why this may have happened?   

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    JotForm Founder

    Answered by aytekin on February 22, 2011 at 08:36 AM

    I checked our server logs. webmaster@neha.org do accept our emails. Here is the log entries for latest emails. If you did not receive these emails, please send these log entries to your hosting provider.

    Current Server:
    Feb 22 09:04:07 ying sm-mta[3237]: p1ME45o0003235: to=<webmaster@neha.org>, ctladdr=<noreply@jotform.com> (1001/1002), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=128531, relay=neha.org.inbound15.mxlogicmx.net. [208.65.144.13], dsn=2.0.0, stat=Sent (Backend Replied [fd1c36d4.0.1375734.00-2133.1760252.p02c11m091.mxlogic.net]: 2.6.0 <a1ca363eca5e9f325ac5ccd9ca636d)

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    monk:
    Feb 22 09:34:31 monk sm-mta[13494]: p1MEYTYW013490: to=<webmaster@neha.org>, ctladdr=<noreply@jotform.com> (1002/1003), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=129374, relay=neha.org.inbound15.mxlogicmx.net. [208.65.145.12], dsn=2.0.0, stat=Sent (Backend Replied [679c36d4.0.5008276.00-2258.6142040.p02c12m096.mxlogic.net]: 2.6.0 <5a142b1fcb7d8e3b6e28d1121819f7)