Payment Error: Payment was unsuccessful.

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    sstte18
    Asked on March 12, 2018 at 11:18 AM

    People are having trouble paying by cc with this form.  I've attached a screenshot and one person's account of what happened.  what would cause this?

    "I’ve made sure to fill in every field (I think).  Have tried both visa and amex. Definitely not a credit card problem.  It rejects it immediately before it seems to even process the card.  Have any payments gone through?"

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    Adrian
    Answered on March 12, 2018 at 12:55 PM

    Can you please connect Payment Integration in your form with Stripe?

    https://www.jotform.com/build/80027020852142

    1520873672Stripe.png

    Let us know if you are still having the same issue after connecting with Stripe.


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    sstte18
    Answered on March 12, 2018 at 12:59 PM

    thank you!

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    sstte18
    Answered on March 12, 2018 at 01:07 PM

    ps.  why would this have disconnected?

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    Nik_C
    Answered on March 12, 2018 at 02:24 PM

    I'm afraid that we don't know the exact cause of this issue, probable cause could be that there was certain change/update in how the integration works, which could cause the break.

    If the issue re-appears please let us know.

    Thank you!