My IP address was flagged due to collecting credit card details?

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    Laura Studebaker 
    Asked on March 12, 2018 at 11:39 AM


    I had been testing new forms for my travel agency and was suddenly "flagged" as a possible phishing attempt?

    Can someone please call me?

    I have been using WUFOO forms for years with no trouble, but I liked the functionality of your forms better. 

    However, I am not going to purchase a pricing plan until I can test out the forms with my team and see the reliability.

    I don't understand why my information was flagged, but in either case it has been more than a week since I submitted my information to be reviewed.

    Please update me.

    You can email me directly at the address provided or at

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    Answered on March 12, 2018 at 01:12 PM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system. 

    If you require payment authorization, that can be done through one of our many payment processors:

    If you would like, we can remove the credit card fields from your form and activate the account.