Quiz App: custom results page is not loading when embedded on SSL enabled websites

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amycothrangray
Asked on March 12, 2018 at 12:32 PM
My quizform is sticking on the processing page. I'd love your help! Thank you in advance!
Page URL:
https://form.jotform.me/80458220379459
John_Benson
Answered on March 12, 2018 at 01:55 PM

I tested the page URL you provided and I was not able to replicate the issue. Here's a screen capture of my test:

If you're referring to a different form, please provide the link so we can investigate it further.

Also, is the form embedded on a website? If yes, please provide the link so we can check it.

Thank you.
amycothrangray
Answered on March 12, 2018 at 11:46 PM

Thank you for checking on this. I'm mystified. It started working for me as shown above, but then when I was trying to make it so that the autoresponder and notification emails showed the results (score, percentage), it stopped working again. Here is the direct link: https://form.jotform.me/80458220379459

And it is embedded here: https://www.sitterwise.com/training-quiz

Thanks again!
JotForm Developer

gizem
Answered on March 13, 2018 at 04:34 AM

You can set e-mails inside the 'Quiz Form App'. So, you do not need to include score and percentage in your notification or autoresponder e-mails.

From the Quiz Form app, you can set the option like in the below screenshot:

- You can write your e-mail to 'Email Results to' section to receive user's scores.

- You can click 'Send Results to this email' button to send results to users.

-Also; as you have done, you can set 'Show Results to user after submission'.

By this way, users can see the results both in the e-mails and thank you page after the submitting the form.

E-mail:

On thank you page:

Give it a try. If you encounter any problems, let us know.
amycothrangray
Answered on March 13, 2018 at 10:32 AM

Thank you. It is still sticking on the 'processing' page when I complete the form here: https://www.sitterwise.com/training-quiz

I would love it if you could test it? I had set up autoresponders/notifications in JotForm, so I deleted those, hoping the QuizForm ones would kick in then, but so far that hasn't happened. Would you be able to take another look and advise? THANK YOU! I really appreciate your help with this!
John_Benson
Answered on March 13, 2018 at 12:08 PM

I submitted a test submission to your Quiz form and I was able to replicate the issue. I also got stuck in the Processing message. Here's a screen capture of my test:

I also submitted another test submission using the form direct link and I was not able to replicate the issue. My test submission was successful.

Please try re-embedding the form using this guide: https://www.jotform.com/help/70-Adding-a-Form-to-Your-Wix-Site

If the issue still persists, please let us know. Thank you.
amycothrangray
Answered on March 13, 2018 at 06:43 PM

I'm so sorry, but even after I embedded it using the website URL, it isn't
working. It is hanging on the processing screen as in your screen recording,
and no notifications are being sent. The record in the JotForm app does show
up, but it doesn't have the score.
Thanks for any help you can offer!
Amy Gray
Sitterwise | Amy Gray Photography
Shadow Mountain Community ChurchP(619) 322-4986Eamy@amygray.net
...
John_Benson
Answered on March 13, 2018 at 09:48 PM

Sorry for the inconvenience.

Please try re-embedding it again using the iFrame Method. The direct form link is working properly.

Also, have you seen our complete guide on how to create a quiz app? If not, feel free to check it on this link: https://www.jotform.com/help/289-Turn-Your-Form-into-a-Quiz-or-Exam-

Let us know how it goes.
amycothrangray
Answered on March 14, 2018 at 10:43 AM

Thank you. Actually the form link is not working properly. I have started
from scratch, read the directions, and tried everything I can possibly think
of. What else can I do? This is a very important part of my website and it
needs to go live ASAP. :-/ Thank you for your help!
Amy Gray
Sitterwise | Amy Gray Photography
Shadow Mountain Community ChurchP(619) 322-4986Eamy@amygray.net
...
JotForm Developer

gizem
Answered on March 14, 2018 at 12:22 PM

Hello Amy,

Firstly, I made a submission to your form on your website to replicate the problem.

Then, I embedded clone's of your form to my testing website for further checking.

I have replicated the problem you had in both situations.

Also, there are errors in the browser's console which is referring to the mixed content problem.

I am escalating the problem to our development team. Once the issue is resolved, we will inform you via this thread.

Thank you for your understanding.
amycothrangray
Answered on March 14, 2018 at 04:43 PM

Thank you very much for escalating this!
Amy Gray
Sitterwise | Amy Gray Photography
Shadow Mountain Community Church
P (619) 322-4986
<(619)+303-4379?utm_source=WiseStamp&utm_medium=email&utm_term=&utm_content=&utm_campaign=signature>
E amy@amygray.net

...
JotForm Support

Welvin
Answered on March 14, 2018 at 05:52 PM

I've fixed it for you. It's the unsecure Quiz App redirect link that is causing the problem as shown in the error screenshot. You have this Quiz app link:

http://quizform.jotform.io/thankyou.php?target=self

It should be:

https://quizform.jotform.io/thankyou.php?target=self

https instead of just http.

When configuring the Quiz app, make sure to access https://quizform.jotform.io/.
JotForm Support

Welvin
Answered on March 14, 2018 at 05:55 PM

There's a problem with the Quiz app. It is defaulting to non-secure links, and when configured, the app inserts a non-secure link in the form's thank you settings. I have modified the ticket for you. We'll keep you updated.
amycothrangray
Answered on March 14, 2018 at 06:43 PM

Thank you so much!
Amy Gray
Sitterwise | Amy Gray Photography
Shadow Mountain Community Church
P (619) 322-4986
<(619)+303-4379?utm_source=WiseStamp&utm_medium=email&utm_term=&utm_content=&utm_campaign=signature>
E amy@amygray.net

...
amycothrangray
Answered on March 19, 2018 at 10:43 PM

Just following up as I'm still not able to get the scores to come through in
notifications to admin. How can I accomplish this please? Thank you!!
Amy Gray
Sitterwise | Amy Gray Photography
Shadow Mountain Community ChurchP(619) 322-4986Eamy@amygray.net
...
JotForm Developer

gizem
Answered on March 20, 2018 at 04:29 AM

Hello Amy,

I just made a test submissions to your form. Could you check your email please? It would be fine if you can check your spam/junk folders, too.

Also, I have changed 'http' to 'https' on my clone form, too. Then, I tested it by embedding to a website. I could receive the email.

I have cleared your form caches. I can suggest you to re-embed your form to your website and open your website on the browser's incognito mode.

Also, I see that the problem is escalated to our development team. We will notify you via this thread once the problem is completely resolved.

Give it a try. Let us know, how it goes.
amycothrangray
Answered on March 20, 2018 at 09:43 AM

Hello! No, I didn't receive a response in any mailbox.
Thank you for
letting me know about the escalation.
...
John_Benson
Answered on March 20, 2018 at 11:00 AM

We will be addressing the email alert issue to a new thread to avoid confusion. Please wait for my reply on this link: https://www.jotform.com/answers/1420323

Thank you.
JotForm Support

NeilVicente
Answered on March 20, 2018 at 06:00 PM

The https issue should be resolved by now.

Quiz App will use https for thank you pages from here on out.

Cheers!