What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to have the responses sent directly to my email. I have set it up for that but I must still access the jotform site to see the responses.

    Asked by cagreenclean on October 23, 2012 at 01:30 PM

    the account is cagreenclean

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    JotForm Support

    Answered by EduardoMendez on October 23, 2012 at 01:48 PM

    Hi there,

    I have checked your e-mail address on our bounce list(list of returned mail) and have not found it.

    Have you checked your spam folder?

    Here are a couple of suggestions to ensure that you receive your e-mail alerts:

    * Whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    * Delete your current notifications and create a new one.

    * Also, a good suggestion would be to set the sender address to noreply@jotform.com  on your form notifications.

    Please let us know if this helps or if the issue persists!