Translation: Questions not translating to Arabic

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    Asked on March 13, 2018 at 08:00 AM

    Hello, would really appreciate some quick help on this, as we're in the process of launching the form very soon. 

    First time using JotForm and the English version turned out great, I chose the slide form which really looks smooth. So now I try to make it bilingual-- followed the steps, encoded the Arabic translation, title page and intro text looks fine but once I get to the questions, it doesn't translate/revert to the Arabic text I've inputted, stays as a skewered version of the English.

    I already tried cloning the form into a simple solo format, and yes, for this version the Arabic looks fine. I would rather use the one that transitions though coz it looks better.

    Would appreciate the help, thank you!

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    Answered on March 13, 2018 at 11:00 AM

    I have escalated this issue to Level 2 support. The developers will look into the problem and post a response when they are ready.

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    Answered on March 16, 2018 at 08:44 AM


    We are sorry for the inconvenience caused.

    The problem should be fixed now. Please check it and let me know if you need anything further.

    Thank you!