Why are we not receiving email on form submit?

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    coppersmith
    Asked on March 13, 2018 at 08:52 AM

    We want the forms to be sent to our email but it keeps sending to jot form. Need help fixing this!!!!!!!!

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    TREVON
    Answered on March 13, 2018 at 11:09 AM

    I have checked your form setting and you have setup auto-responder email instead of notification email.

    Here are the differences between Notification and Auto-response:

    Notification: This will send email to you as the form owner or any other email you choose to receive notification

    Auto-response: this will send email to the user who filled the form.

    Kindly follow the guide below on creating email notification for your form:

    https://www.jotform.com/help/25-Setting-up-Email-Notifications