What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifcactions not coming through

    Asked by Ryan E on October 23, 2012 at 02:33 PM

    We overhauled our mail system to office 365 cloud exchange server and since we did, we are not getting notification emails. We are getting all other emails properly but the email notifications from our form sumissions do not come through.

    We have tried to change the email address in the notification to another email that is a different server, for instance a gmail address, and then can't get the form to send there either, but it seems as if when doing the test email it's not sending to the different addresses we put in the send to field.

    trying to ultimatly get it to send to neworder@themenpen.com


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    JotForm Support

    Answered by BDAVID on October 23, 2012 at 04:30 PM


    Have you tried to whitelist our jotmail IP addresses ? Please do this and let us know if you still have the same issue.