Field information in Zoho CRM integration not working

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    barcodeproducts
    Asked on March 13, 2018 at 09:27 AM

    Seems when I try to match a field to Zoho CRM the drop down options flash up so quickly I can't actually select anything.

    Any thoughts?


    Thanks


    Miles

  • Profile Image
    Mike_G
    Answered on March 13, 2018 at 11:43 AM

    I have tried the Zoho CRM integration with a clone version of your form and I was not able to reproduce the issue that you described.

    1520955423t11_29_38.png

    1520955441t11_31_17.png

    I have tested the issue in Google Chrome.

    May I know which browser did you use when you tried the integration, please?

    We will wait for your response.

  • Profile Image
    barcodeproducts
    Answered on March 13, 2018 at 01:43 PM
    I'm using Firefox on a mac.
    Miles Green
    Expertlabels
    12 Hillside Rd, Kempson Way
    Bury St Edmunds, Suffolk. IP32 7EA
    T 01359 271 111
    F 01359 271 999
    w www.expertlabels.co.uk
    ...
  • Profile Image
    barcodeproducts
    Answered on March 13, 2018 at 01:46 PM
    I'm using Firefox on a mac.
    Miles Green
    Expertlabels
    12 Hillside Rd, Kempson Way
    Bury St Edmunds, Suffolk. IP32 7EA
    T 01359 271 111
    F 01359 271 999
    w www.expertlabels.co.uk
    ...
  • Profile Image
    Welvin
    Answered on March 13, 2018 at 02:48 PM

    Please try clearing your browser cache for Firefox. If that won't work, please check your Firefox console area for possible errors.

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    Please send us a screenshot of the errors, so we can determine and advise on what to do next. Or, I suggest trying with another browser.