Why is my account suspended?

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    Egbert de Kwaasteniet 
    Asked on March 13, 2018 at 10:25 AM

    Hi Jotform,

    All of a sudden my account is suspended and my form no longer working.. 
    please help! 

    Kind regards,


  • Profile Image
    Answered on March 13, 2018 at 12:08 PM

    Your account is suspended accuse the form you created is used to collect banking info and that is against our Terms of Use

    This information is not and will not be collected in the payment integrations and cannot be collected nor stored on plain text fields in your forms. These are the following exceptions to storing bank accounts info on plain text fields:

    - If you send a proof that your business is related to : MORTGAGE BROKER, INSURANCE BROKER BANK, Real Estate Broker, LENDING INSTITUTIONS and the like. 

    In such case, collecting of bank accounts can be allowed and it's not illegal. 

    However, many phishers will still use our form builder to steal this very sensitive information and there is no guarantee that your forms won't be marked as suspicious by our system, specially if the account is on free status.

    In the case of your business being in mentioned legal businesses above, we advise to build the form to gather this info , but a signature field must be added, so your clients will be signing to be in agreement with providing such information.


    To make this to work, your account must be on paid status, so the automated system will mark it still high, but won't be automatically suspended, and our Form Reviewers Team (who are in charge of manually checking forms on paid accounts) would set the form as exception. Otherwise the system will mark suspicious and suspend all forms on free accounts.

    Let us know if you agree to our terms and we will delete the guilty fields and activate your account.

  • Profile Image
    Answered on March 13, 2018 at 12:40 PM

    Hi Joanna, 

    Now it all comes clear! Yes we are indeed asking for banking details since we are sponsoring sportclubs. I was not aware of these regulations. But I will then ask them this in a private email after they have registered themselves. 

    I agree to your terms, can you please detele the guilty fields and activate my account? 

    Thank you. 

  • Profile Image
    Answered on March 13, 2018 at 02:08 PM

    I have removed the guilty fields and reactivated your account.

    Please read our Terms-of-Use to avoid being suspended again.

    Please let us know if you need further assistance.