What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I Am Losing Money Because Of Your Form Errors

    Asked by djsymphony on October 23, 2012 at 04:11 PM

    when are you guys going to fix your forms?????? people are trying to upload thier information to me but the forms are not working corretly" also the pages are not switching to the custom url thank you pages: please hlep me this is the link to the form --> http://www.jotform.com/form/12860413728?


    I AM A PAYING CUSTOMER: djsymphony@djsymphony.com 

    Page URL:

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    JotForm Support

    Answered by NeilVicente on October 23, 2012 at 04:27 PM

    Please accept our apologies for any inconvenience caused on your part.

    However, we need to know what exactly the errors are. I have extensively tested this form's clone but I was unable to get any error message.

    Uploads went through just fine and I was succesfully redirected to the Paypal transaction page. Of course, I can't get through to the custom URL because I did not complete a payment.

    May we ask what exactly your problems with the forms are? Can you please describe how to recreate the problems?