Why do I get two emails everytime someone fills out a form

  • Nancy Vaughn
    Asked on March 13, 2018 at 1:35 PM

    1. I am getting two emails every time someone fills out a form. I use a website I created thru godaddy (Go Central).

    2. Is there a way for them to get an automatic copy of the form they filled out without me having to go in an email them one?

    Thank you in advance for your help.

    Nancy Vaughn

  • Mike_G JotForm Support
    Replied on March 13, 2018 at 2:58 PM

    1. I am getting two emails every time someone fills out a form. I use a website I created thru GoDaddy (Go Central).

    The reason why you are getting two emails every time your form gets submitted is you have set up two email notifications in your form. You can remove one of the email notifications — How-to-Delete-Notifications-Autoresponder

    2. Is there a way for them to get an automatic copy of the form they filled out without me having to go in an email them one?

    If you want your form respondents to receive an email every time they have successfully submitted your form, please set up an email autoresponder in your form — Setting-Up-an-Autoresponder-Email

    You may also find this guide helpful when creating email notification/autoresponder — Explanation-of-Email-Notification-and-Autoresponder-Settings

    I hope this helps. If you have other questions or concerns, please feel free to let us know.