Log In Suspended

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    Frank OFarrell 
    Asked on March 13, 2018 at 02:41 PM


    It appears my account has been suspended.  I have had it disabled while not using it. Can it be reactivated?



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    Answered on March 13, 2018 at 03:08 PM

    Upon review of your account it was found form:

    http://www.jotform.us/form/60803882737160 was collecting on SSN# and Driver's License on plain text fields. This is not allowed per our Terms of Use

    In order to be able to collect this type of information you need to add the mandatory signature and Agreement widget as shown :

    1. Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities

    2. Add a Signature widget where your users sign and agree to provide such sensitive information.

    We have deleted the fields for compliance and reactivated your account.

    Please work on your forms to make the appropriate modifications.

    Add first the widgets and then the request for the information needed, in order for it not to be autosuspended again.

    Thank you