- terismanAsked on March 13, 2018 at 03:31 PM
I built my first form using JotForm cards. It works fine on desktops/laptops. However, some problems are happening when viewed by mobile device:
The show field condition is not working on mobile. If shipping is selected as a product and added to the cart, the shipping address field should display. That field is being skipping when viewed on a phone.(1) In screenshot above: can the blank area at the top of the form be reduced on mobile devices? This forces users to scroll down to see all my products.(2) In screenshot above: on mobile devices, some sizes are not available for my products for sale. "Small" size is missing from both men's and women's jacket options.
Terry E.Page URL:
- JotForm SupportKevin_GAnswered on March 13, 2018 at 04:38 PM
I have been testing the conditions you have configured on your form and they do not work on desktop either.
I will forward this thread to our second level and we will keep you updated via this thread.
Regarding your other questions, as they are related to different matters, I have moved it to different threads in order to assist you better, we will assist you as soon as possible here:
- terismanAnswered on March 13, 2018 at 04:58 PM
- JotForm DevelopercanAnswered on March 14, 2018 at 10:22 AM
We have fixed your problem. Shipping address will be shown if the shipping product is selected.
If you need any further assistance, please let us know.
- terismanAnswered on March 14, 2018 at 03:29 PM
Hi, the problem has been resolved and I see the shipping option via mobile device now.
What caused this -- was it something I had not done properly on the form builder?
- JotForm SupportBDAVIDAnswered on March 14, 2018 at 04:24 PM
This appears to be something that our developers had to fix, but not because you missed something, or did something not properly.
Open a new thread if you need anything else, we will be glad to assist you.