There are some legal email addresses you won't let me mail to.

  • lerman
    Asked on March 13, 2018 at 5:28 PM

    On the page: https://www.jotform.com/build/80716490167157/publish

    I attempt to add the email address "lerman+form@se-ltd.com" -- you won't accept that. Also, when I attempted to associate my account with the email address "lerman+jotform@se-ltd.com" you wouldn't accept that either.

    A '+' character is a legal character in an email address, and your developers should know that.

    How am I supposed to use your product if it doesn't let me send emails to some of my customers?

    Thanks,

    Ken

    Page URL: https://www.jotform.com/build/80716490167157/publish
  • David JotForm Support Manager
    Replied on March 13, 2018 at 6:36 PM

    Have you tried copying the whole email, and pasting it? I just did, and it was not rejected:

    1520980550allowed Screenshot 10

  • lerman
    Replied on March 13, 2018 at 7:43 PM
    No. I tried typing it. That's what people do.
    Have you tried typing it?
    Ken
    Kenneth Lerman
    55 Main Street
    Newtown, CT 06470
    ...
  • lerman
    Replied on March 13, 2018 at 7:43 PM
    For the heck of it, I just tried copying it from somewhere else and pasting
    it.
    Again, it wasn't accepted.
    Ken
    Kenneth Lerman
    55 Main Street
    Newtown, CT 06470
    ...
  • lerman
    Replied on March 13, 2018 at 8:43 PM
    I have another problem:
    Look at the bottom of: https://www.jotform.com/build/80716490167157#preview
    Notice: "Please Run the Wizard"
    Now look at the page in non-preview mode.
    I believe that appeared when I was inserting TextArea Autosize widgets.
    They sometimes didn't appear unless I set a size (which I set at 1000 for
    most of them). But that text appeared in the non-preview page before I set
    the size. I suspect that there is some artifact of a deleted widget hanging
    around, but I'm not able to select it or delete it.
    How do I get rid of it?
    Thanks,
    Ken
    Kenneth Lerman
    55 Main Street
    Newtown, CT 06470

    ...
  • Ashwin JotForm Support
    Replied on March 14, 2018 at 3:23 AM

    I am able to type email address with + in the recipient email field and I am also able to paste the email address without any problem. Please check the screenshot below:

    1521011963recipientEmail Screenshot 10

    I would suggest you to please try again and get back to us if the issue persists. 

    I have moved your second question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1414413