- teinafAsked on March 13, 2018 at 06:25 PM
We're using JotForm to collect feedback from interviews conducted. We're finding that a manager will complete the jotform but the receiver won't get the information until much later. I've provided a screenshot of an email a manager sent saying she's completed the feedback form and then another screenshot of when the feedback form was received. Between the two there was a 2 hour gap. Is there a way we can speed up the turn around time to receive the email?
- JotForm SupportJohn_BensonAnswered on March 13, 2018 at 09:07 PM
Normally, you will receive the email alert instantly after the user submitted to your form. To test it further, you can add a new notification email with a Google Email address as Email Recipient. If you receive the email alert instantly then maybe there's a delay in your Email Service Provider.
You can also use your own SMTP settings as a Sender Email by following this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Let us know how it goes.