How can we receive the jotform emails faster?

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    Asked on March 13, 2018 at 06:25 PM


    We're using JotForm to collect feedback from interviews conducted.  We're finding that a manager will complete the jotform but the receiver won't get the information until much later.  I've provided a screenshot of an email a manager sent saying she's completed the feedback form and then another screenshot of when the feedback form was received.  Between the two there was a 2 hour gap.  Is there a way we can speed up the turn around time to receive the email?

    Thank you,

    Teina Faaeteete

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    Answered on March 13, 2018 at 09:07 PM

    Normally, you will receive the email alert instantly after the user submitted to your form. To test it further, you can add a new notification email with a Google Email address as Email Recipient. If you receive the email alert instantly then maybe there's a delay in your Email Service Provider.

    You can also use your own SMTP settings as a Sender Email by following this guide:

    Let us know how it goes.