I cannot log in, says my account is suspended

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    mikhalia manley 
    Asked on March 13, 2018 at 10:23 PM

    I cannot log in, says my account is suspended

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    BJoanna
    Answered on March 14, 2018 at 05:11 AM

    Your account was reported by our phishing detection system as suspicious of phishing activities, your form "Loan Application Form" is the one that triggered the suspension. 

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, we will have to delete your form.

    Also, you must provide us the following information:

    1. Your website.

    2.. Your corporate address

    Please send an email to support@jotform.com using your corporate address, include in the subject ATT: (BJoanna) and this support forum thread (1414309)  and briefly explain the purpose of the form.

    You can continue building similar forms in the future, but my recommendation is that you update the email address in your JotForm profile with the corporate email.