My account got suspended.

  • Profile Image
    John Jacob 
    Asked on March 14, 2018 at 12:10 AM

    hello, my name is John jacob, you guys did AUTO-SUSPENDED my account: JohnIRL101 for a scam form, but it was a prank to make you guys auto-suspend me, i will fully promise that i will not do it and will not be for a prank, or a joke too.

  • Profile Image
    Answered on March 14, 2018 at 02:51 AM


    In your form, sensitive password information is requesting, therefore phishing activity is detected by our system.

    1521010279Screen Shot 2018-03-14 at 09.5

    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    Our phishing detector will automatically flag the forms found and suspend the account or this can be manually performed by our Staff.

    Because of this situation your account is currently listed under suspended. If let us to delete these fields, we can remove these fields and cancel suspend action on your account.

    If you have any other question or comments, please let us know.

    Kind regards.

  • Profile Image
    John Jacob 
    Answered on March 14, 2018 at 09:44 PM

    ok, i didnt know that, i can let you guys remove the fields, and unsuspend me.

  • Profile Image
    Answered on March 15, 2018 at 03:01 AM

    I removed the mentioned fields and re-activated your account.

    Please let us know if you have any further questions.

    Thank you!