why doesn't my form refresh when I make changes on the jotform site?

  • Profile Image
    tangibleinteraction
    Asked on October 23, 2012 at 07:17 PM

    i have a form here

    http://www.tangibleinteraction.com/support/cube-repair-form

    which is different from the form I have on my jotform account sicne I have edited it

    The preview version looks good on jotform editigin pannel but it doesnt' under my site or the form preview page

    is there anything i need to do to update the iframe version?

     

    thank you

     

    Alex

  • Profile Image
    EduardoMendez
    Answered on October 23, 2012 at 07:40 PM

    Hello there!

    You shouldn't have to update anything on the source code of your site.

    Is the problem still there?  I have compared both versions.

    http://www.jotform.ca/form/22966677173265 

    http://www.tangibleinteraction.com/support/cube-repair-form

    They seem to be exactly the same.

    Hvae you edited the correct form?

    The name of the form that is embeded is: Clone of Zygote Cube Repair Form 

    Let us know if the problem continues!

  • Profile Image
    tangibleinteraction
    Answered on October 23, 2012 at 07:54 PM

    I see two different forms

    as you can see on the preview there is a dropdown for BMG Tour but on the live site there is an oldversion with a text input box that reads theatre city or tour. Can you see that? because i am looking in different computers and see the same thing

    thank you Eduardo

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    idarktech
    Answered on October 23, 2012 at 08:09 PM

    Hi Alex,

    It seems like we have CDN delay issues. To fix this, please change "form" to "www" on your iframe embed code. Example:

    FROM:

    <iframe allowtransparency="true" src="//form.jotform.ca/form/22966677173265" frameborder="0" style="width:100%; height:1287px; border:none;" scrolling="no"></iframe>

     

    TO:

    <iframe allowtransparency="true" src="//www.jotform.ca/form/22966677173265" frameborder="0" style="width:100%; height:1287px; border:none;" scrolling="no"></iframe>

    Thanks!