What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why doesn't my form refresh when I make changes on the jotform site?

    Asked by tangibleinteraction on October 23, 2012 at 07:17 PM

    i have a form here

    http://www.tangibleinteraction.com/support/cube-repair-form

    which is different from the form I have on my jotform account sicne I have edited it

    The preview version looks good on jotform editigin pannel but it doesnt' under my site or the form preview page

    is there anything i need to do to update the iframe version?

     

    thank you

     

    Alex

    Page URL:
    http://www.tangibleinteraction.com/support/cube-repair-form

    Screenshot
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on October 23, 2012 at 07:40 PM

    Hello there!

    You shouldn't have to update anything on the source code of your site.

    Is the problem still there?  I have compared both versions.

    http://www.jotform.ca/form/22966677173265 

    http://www.tangibleinteraction.com/support/cube-repair-form

    They seem to be exactly the same.

    Hvae you edited the correct form?

    The name of the form that is embeded is: Clone of Zygote Cube Repair Form 

    Let us know if the problem continues!

  • Profile Image

    Answered by tangibleinteraction on October 23, 2012 at 07:54 PM

    I see two different forms

    as you can see on the preview there is a dropdown for BMG Tour but on the live site there is an oldversion with a text input box that reads theatre city or tour. Can you see that? because i am looking in different computers and see the same thing

    thank you Eduardo

  • Profile Image
    JotForm Support

    Answered by idarktech on October 23, 2012 at 08:09 PM

    Hi Alex,

    It seems like we have CDN delay issues. To fix this, please change "form" to "www" on your iframe embed code. Example:

    FROM:

    <iframe allowtransparency="true" src="//form.jotform.ca/form/22966677173265" frameborder="0" style="width:100%; height:1287px; border:none;" scrolling="no"></iframe>

     

    TO:

    <iframe allowtransparency="true" src="//www.jotform.ca/form/22966677173265" frameborder="0" style="width:100%; height:1287px; border:none;" scrolling="no"></iframe>

    Thanks!