Not getting data from a Comments section

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    guest_22967887204062
    Asked on October 23, 2012 at 09:41 PM

    I made a form using one of your templates to start with and then customising it. It is a file upload form with comments, but the comments never get through to the email.

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    idarktech
    Answered on October 23, 2012 at 10:46 PM

    Hi,

    It seems to be fine according to the mail logs. Email notifications was sent successfully to: cassandra*****@hotmail.com

    /var/log/jotform/amazonSES.log:[23/Oct/2012:22:40:01 -0400] 22748640266862 AmazonSES Sent email to cassandra*****@hotmail.com - MessageID:0000013a90a40cb3-c7198fcd-db16-4fbb-9595-55e971a7d2ec-000000 - RequestId:1b9b3038-1d84-11e2-ad84-e1f0777d57eb

    I went ahead and made a test submission with your form. Please check your mail box, it should be there.

    Inform us if the problem still persist.

    Thanks!

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    guest_22967887204062
    Answered on October 24, 2012 at 06:33 PM

    I get all the fields to my inbox, except what is in the comment field. I received a test email yesterday, that said 'test' in the name field only.

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    Mike_T
    Answered on October 24, 2012 at 07:12 PM

    You have a bit incorrect field {tags} in your Email Notification.

    To solve the problem, please open your Email Notification and replace {email4} & {comments6} with {email} & {comments} accordingly.

    Alternatively, you may simply re-create form Email Notification.

    Please give it a try, and let us know if you need any further assistance.

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    cassandrafalcon
    Answered on October 24, 2012 at 07:50 PM

    Hi Mike, thanks so much for that. It worked perfectly! :)

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    Mike_T
    Answered on October 24, 2012 at 07:51 PM

    You are quite welcome :) Thank you for using our services!