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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting data from a Comments section

    Asked by guest_22967887204062 on October 23, 2012 at 09:41 PM

    I made a form using one of your templates to start with and then customising it. It is a file upload form with comments, but the comments never get through to the email.

    Page URL:

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    JotForm Support

    Answered by idarktech on October 23, 2012 at 10:46 PM


    It seems to be fine according to the mail logs. Email notifications was sent successfully to: cassandra*****@hotmail.com

    /var/log/jotform/amazonSES.log:[23/Oct/2012:22:40:01 -0400] 22748640266862 AmazonSES Sent email to cassandra*****@hotmail.com - MessageID:0000013a90a40cb3-c7198fcd-db16-4fbb-9595-55e971a7d2ec-000000 - RequestId:1b9b3038-1d84-11e2-ad84-e1f0777d57eb

    I went ahead and made a test submission with your form. Please check your mail box, it should be there.

    Inform us if the problem still persist.


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    Answered by guest_22967887204062 on October 24, 2012 at 06:33 PM

    I get all the fields to my inbox, except what is in the comment field. I received a test email yesterday, that said 'test' in the name field only.

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    JotForm Support

    Answered by Mike_T on October 24, 2012 at 07:12 PM

    You have a bit incorrect field {tags} in your Email Notification.

    To solve the problem, please open your Email Notification and replace {email4} & {comments6} with {email} & {comments} accordingly.

    Alternatively, you may simply re-create form Email Notification.

    Please give it a try, and let us know if you need any further assistance.

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    Answered by cassandrafalcon on October 24, 2012 at 07:50 PM

    Hi Mike, thanks so much for that. It worked perfectly! :)

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    JotForm Support

    Answered by Mike_T on October 24, 2012 at 07:51 PM

    You are quite welcome :) Thank you for using our services!