Login portal not working!

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    Asked on March 14, 2018 at 12:41 PM

    Hi, I have used your number login portal on WIX however when I input the code on the website, the login box disappears! (quick elements email and numbers)

    It looks like I have done everything correctly but I cant see what is incorrect

    I hope you can help,


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    Answered on March 14, 2018 at 01:08 PM

    I am sorry but I do not understand your issue. Which login portal is not working? Which Input code are you using and were are you entering that Input code? Can you provide us a screenshot of the issue?

    I checked the webpage you provided, but I am unable to find any JotForm form. If you want to add a form to your Wix site, please check the following guide: 

    Adding a Form to Your Wix Site

    If you are unable to log in to your Wix account I would suggest you to contact Wix support.

  • Profile Image
    Answered on March 15, 2018 at 06:43 AM
    Thankyou for your response!
    Please see below for screenshots. I tried this with the email form element and also the number form element too, both did not work, the portal box just disappears!
    Hope you can help
    Kind regards,
    Alex Reid
    Furniture Designer
    Mobile: +(44) 07581 739884
    Office: +(44) 01626 879158
  • Profile Image
    Answered on March 15, 2018 at 09:58 AM

    I still can not see the image you have attached. We cant find any image attachment.

    Kindly note that responding to the email with the attachment will not attach the screenshot on this thread.

    Kindly follow the process below to attach your screenshot to Jotform forum.


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    Answered on March 15, 2018 at 10:01 AM

    Hi, sorry about that!

    I have attached the image to this message

    1521122451Email Element Issue.jpg

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    Answered on March 15, 2018 at 12:02 PM

    I have been checking on your form and one issue I noted is I can not see any form from the url "https://alexreid2.wixsite.com/website

    The other thing i tested your form as shown below. When i enter the email the form is redirecting me to the page set on the form condition. In my opinion this is what is supposed to happen.

    1521129734Changeform on email.gif

    Kindly clarify on what you mean "When You enter email, customer portal disappears" . With this statement what was supposed to happen ?