One column in the google spreadsheet is not being populated with names

  • Profile Image
    Sidwainer
    Asked on March 14, 2018 at 12:56 PM

    First and last name aren't coming through into my spreadsheet. I see the info in the email notifications though. Any help would be most appreciated! Don't really want to unhook it and start again because I already built a lot into the sheet.

    Thank you!


  • Profile Image
    Welvin
    Answered on March 14, 2018 at 01:38 PM

    We do not recommend doing any modifications in the spreadsheet so with the form once the integration is already connected. Sometimes, doing so will cause this kind of problem in the form.

    I manually synced the submissions. Please check and confirm if the cell is now being populated with names. If not, then I'm afraid that you will need to re-integrate the form. You will be given a new sheet when re-integrating. Unfortunately, there is no way you can use the same sheet during the integration. 

  • Profile Image
    Sidwainer
    Answered on March 14, 2018 at 01:43 PM

    I was afraid of that. Nuts. Thanks for your help.

  • Profile Image
    Welvin
    Answered on March 14, 2018 at 02:23 PM

    I completely understand the situation, but there is no other way. After re-integration, I would suggest using an ImportRange function to fetch the data from the form sheet to a new spreadsheet file.