- SidwainerAsked on March 14, 2018 at 12:56 PM
First and last name aren't coming through into my spreadsheet. I see the info in the email notifications though. Any help would be most appreciated! Don't really want to unhook it and start again because I already built a lot into the sheet.
- JotForm SupportWelvinAnswered on March 14, 2018 at 01:38 PM
We do not recommend doing any modifications in the spreadsheet so with the form once the integration is already connected. Sometimes, doing so will cause this kind of problem in the form.
I manually synced the submissions. Please check and confirm if the cell is now being populated with names. If not, then I'm afraid that you will need to re-integrate the form. You will be given a new sheet when re-integrating. Unfortunately, there is no way you can use the same sheet during the integration.
- SidwainerAnswered on March 14, 2018 at 01:43 PM
I was afraid of that. Nuts. Thanks for your help.
- JotForm SupportWelvinAnswered on March 14, 2018 at 02:23 PM
I completely understand the situation, but there is no other way. After re-integration, I would suggest using an ImportRange function to fetch the data from the form sheet to a new spreadsheet file.