Tab and App not working on mobile

  • HaysvilleHealthyHabits
    Asked on March 14, 2018 at 2:29 PM

    I see this is a common challenge.  Would you please review my form page and tell me if I have made the error or if FB has; and how to correct if possible?

    Page URL: https://www.facebook.com/HaysvilleHealthyHabits/app/684336108254110/
  • Richie JotForm Support
    Replied on March 14, 2018 at 2:59 PM

    As I check your form in your fb page, it seems to be working correctly.

    Tab and App not working on mobile Image 1 Screenshot 20

    Can you please give us more information on the issue so that we can check it further?

    Thank you.


  • HaysvilleHealthyHabits
    Replied on March 14, 2018 at 3:43 PM
    Yes, I forgot the main issue. So Sorry.
    The tab does not show up on mobile devices and the link cannot bring up the
    form on mobile devices. I am in the middle of following a previous
    suggestion you gave in the forum. I am trying to embed the form as an
    IFrame. So far, I have it created on FB. When I told it to be enabled on
    mobile devices, it gave me a specific link to use when sharing the event.
    However, I am having trouble figuring out how to replace the FB form link
    with the new mobile device enabled specific link. This is what I was
    given... http://bit.ly/2DsGxj3 328A [�CU9
    Haysville Healthy Habits
    The Haysville Healthy Habits Community Coalition works to collaborate with
    the Haysville community to educate and promote health, encourage families
    to raise their children in happy, healthy homes, and fight the unhealthy
    behaviors in our community including underage alcohol use, drug abuse,
    obesity, and poverty.
    H3 meets on the 1st and 3rd Thursdays at 1pm at the Learning Center, 150
    Stewart, Haysville, KS 67060. Join us!
    ...
  • Richie JotForm Support
    Replied on March 14, 2018 at 3:47 PM

    Unfortunately, Facebook tabs won't work on mobile.

    Tab and App not working on mobile Image 1 Screenshot 20

    You can check the article at this link.Adding-a-Form-to-Your-Facebook-Page

    Hope this information helps.

    Please let us know if we can be of further assistance.


  • HaysvilleHealthyHabits
    Replied on March 14, 2018 at 4:43 PM
    Thank you for your help.
    Haysville Healthy Habits
    The Haysville Healthy Habits Community Coalition works to collaborate with
    the Haysville community to educate and promote health, encourage families
    to raise their children in happy, healthy homes, and fight the unhealthy
    behaviors in our community including underage alcohol use, drug abuse,
    obesity, and poverty.
    H3 meets on the 1st and 3rd Thursdays at 1pm at the Learning Center, 150
    Stewart, Haysville, KS 67060. Join us!
    ...