My Event Form won't Submit

  • Profile Image
    theriverassistant
    Asked on March 14, 2018 at 04:53 PM

    I have linked a jot form to an event registration on our website.  The form comes up but after filling it out it won't submit.  It gives error:  PCI:: Error on Transaction, Interval Length must be a value from 7 through 365 for day based on subscriptions.  Please go back and fix this.

  • Profile Image
    Kevin_G
    Answered on March 14, 2018 at 07:35 PM

    This may be due to something that has not been properly configured on the payment integration, as explained on the error message, the issue has to do with the subscription you have set up there. 

    I have checked some of your forms and I can see you have products, may you please share us the link to the form where you experienced this? 

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    We will wait for your response.