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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong letters in scandinavian forms

    Asked by Folkmann on October 24, 2012 at 05:49 AM


    Hi Jotform


    We get this wierd letters in the submission forms. Its the scandinavian letters for æ,ø and å. See attaced screenprint.

    What do I tell my customers and what can we do about it?


    John Folkmann

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    JotForm Support

    Answered by Rodjit on October 24, 2012 at 06:08 AM

    Hi John,

    Have you tried viewing your form notifications via webmail or in google mail or yahoo mail if in case you are using this two (2) mail services. This is a known problem in MS Outlook 2007 base on the recent searches and results that I have done.

    I found out two solution;

    1. Changing your MS Outlook character coding to just UTF8

    2. Format menu -> Text encoding -> Western European (ISO). Reference here.

    Thanks and I hope this helps.