Wrong letters in scandinavian forms

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    Asked on October 24, 2012 at 05:49 AM


    Hi Jotform


    We get this wierd letters in the submission forms. Its the scandinavian letters for æ,ø and å. See attaced screenprint.

    What do I tell my customers and what can we do about it?


    John Folkmann

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    Answered on October 24, 2012 at 06:08 AM

    Hi John,

    Have you tried viewing your form notifications via webmail or in google mail or yahoo mail if in case you are using this two (2) mail services. This is a known problem in MS Outlook 2007 base on the recent searches and results that I have done.

    I found out two solution;

    1. Changing your MS Outlook character coding to just UTF8

    2. Format menu -> Text encoding -> Western European (ISO). Reference here.

    Thanks and I hope this helps.