- protectcrvAsked on March 14, 2018 at 08:34 PM
My data is not showing once I click download. It leads me to a 404 page. Can you please assist with this?
- JotForm SupportBDAVIDAnswered on March 14, 2018 at 11:06 PM
Could you confirm which download method are you trying?
1) Downloading all uploads: https://www.jotform.com/help/356-How-to-Download-the-Submission-Files
2) Downloading forms and data at once: https://www.jotform.com/help/374-How-to-Export-All-of-Your-Data-at-Once
- RedmarAnswered on March 16, 2018 at 12:01 PM
this is a known issue for over a week. Both methods don’t work.
- JotForm SupportNik_CAnswered on March 16, 2018 at 01:13 PM
Yes it is a known issue and it is still being worked on here: https://www.jotform.com/answers/1409088
If you're still experiencing this issue, please let us know.