Can't download Data. It leads me to a 404 page. Can you please assist with this?

My data is not showing once I click download. It leads me to a 404 page. Can you please assist with this? 

Could you confirm which download method are you trying?

1) Downloading all uploads: https://www.jotform.com/help/356-How-to-Download-the-Submission-Files 

2) Downloading forms and data at once: https://www.jotform.com/help/374-How-to-Export-All-of-Your-Data-at-Once 

this is a known issue for over a week. Both methods don’t work. 

@Redmar, 

Yes it is a known issue and it is still being worked on here: https://www.jotform.com/answers/1409088

@protectcrv,

If you're still experiencing this issue, please let us know.

Thank you!