I've turned off Encryption on my form - but my Responses are still encrypted

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    jaseheng
    Asked on March 14, 2018 at 09:25 PM

    Hi Support, the Responses submitted are still encrypted even though I've turned off Encryption on my form. Please assist to correct this. Thanks.

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    BJoanna
    Answered on March 15, 2018 at 02:29 AM

    You received those responses while your form was encrypted. Please note that the submitted encrypted data will remain encrypted even if you turn OFF form Encryption. However, you can not decrypt the data on the submission page of the form Encryption is turned OFF. If you want to decrypt those responses you have to turn ON from Encryption and to upload your key.  

    More about Encrypted forms and how to use them, you can find here:

    Encrypted Forms and How to Use Them