Hide Page conditions don't appear to be working

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    Asked on March 14, 2018 at 09:59 PM

    I'm trying to create a form where a user specifies certain products that they have sold and then display subsequent pages based on their selections. If a user doesn't select a certain product then I want that product's page to Hide. I believe I have things setup correctly but I must be missing something because it is not working. Regardless of what I do or do not select, all the pages display.


    EDIT: I tried naming the pages and that seemed to fix the problem temporarily. But after working on the form some more and previewing again the Hide functionality has stopped working again. Please help!

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    Answered on March 14, 2018 at 10:18 PM
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    Answered on March 15, 2018 at 05:07 AM

    Could you please tell us with which condition you have this problem:

    1521104491Screen Shot 2018-03-15 at 10.0

    I tested most of them and pages were hiding fine.

    What I would suggest is including a condition that will cover what will happen if nothing is selected, I'm not sure what you planned regarding that?

    We'll wait for your response.

    Thank you!

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    Answered on March 19, 2018 at 07:04 PM

    A lot of the fields will be required fields so that product select field will force users to select an item so I didn't think a condition would be necessary for when users don't select any options.

    I'm testing the form now and if I select any option, the pages that follow the page that option is tied to continue to display. For example: If I select "Search (SEM/AdWords)" from the "Products Included in Buy" multi-select, then the next page is Search followed by Programmatic DSP, followed by Social, followed by Yext. My expectation is that those pages shouldn't display because I didn't select them in the multi-select.

    When you say you tested and the pages were hiding fine, were you not experiencing what I listed as an example above? If not, why am I experiencing this? If so, what do I need to change about my conditions to get this to work as desired?

    Thanks for your help!

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    Answered on March 19, 2018 at 09:55 PM

    Upon checking, I can see that if you selected the "Search (SEM/AdWords)" option from the "Products Included in Buy" field, then the next page will be redirected to the "Search" page. After that, it will show the succeeding pages. Here's a screen capture:


    Here's the condition that you are using:


    As you can see, you are using the "Is Not Equal To" state. I can verify that the condition is working properly.

    Are you saying that you do not want the other pages to show up if they are not selected for the Products? The succeeding pages will show up because the condition only states to hide the Page 5. This is a normal behavior of the form.

    I suggest you use the Show and Hide Field conditions instead. You may use the Section Collapse option to separate the product options. Here's a guide: Show-or-Hide-Multiple-Fields-at-Once-Using-the-Section-Collapse-Field

    Related guides:

    Hope that helps. Thank you.