Form translation: Problem with Title translation on form fields?

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    lbaudet
    Asked on March 15, 2018 at 04:50 AM

    Hi,

    I have a problem with my forms. The different titles of my form do not translate when I select the language. However, the content of each page is translated correctly. Can you help me please ?

     

    Best regards

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    lbaudet
    Answered on March 15, 2018 at 06:48 AM

    I've tried with other forms, and other accounts, and it's the same problem... Do you know why ? 

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    lbaudet
    Answered on March 15, 2018 at 10:24 AM

    Could you help me please ? It's very important. 

    Thank you in advance.

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    TREVON
    Answered on March 15, 2018 at 11:05 AM

    Apologies for any inconveniences caused. i have checked and I was able to replicate the issue. I have escalated the issue to our level2 support for further analysis and resolution. We will update you on this thread once the issue is resolved.

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    lbaudet
    Answered on March 16, 2018 at 02:52 AM

    Any news ? Thank's in advance! 

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    lbaudet
    Answered on March 16, 2018 at 05:43 AM

    Now the titles are translated, but the title in French remains to show next to the translation1521193401Capture4.PNG

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    lbaudet
    Answered on March 16, 2018 at 07:13 AM

    But if the field is required, it works. Do you know why ?

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    irem
    Answered on March 16, 2018 at 08:46 AM

    Hello,

    We are sorry for the inconvenience caused.

    The problem should be fixed now. Please check it and let me know if you need anything further.

    Thank you!

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    lbaudet
    Answered on March 16, 2018 at 09:23 AM

    Hello, 

    Thank you for your answer. Yes the issue is fixed. What was the root cause of the problem ? 

    Thank you very much.

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    TREVON
    Answered on March 16, 2018 at 10:36 AM

    Thank you for confirming translation is ok on your side. The issue may have been caused by a bug in the systemWhich was affecting form translations.

    Our sincere apologies for any inconveniences caused.