Whya is our Google integration not updating Google sheet document?

  • thesugarboutique
    Asked on March 15, 2018 at 6:22 AM

    Hi there

    Google sheets is not integrating with one of my forms.  I have cleared my cache, and removed the integrations, saved the form and re-integrated.  Please advise

    Jotform Thread 1415796 Screenshot
  • TREVON
    Replied on March 15, 2018 at 9:17 AM

    I have checked on your form(https://www.jotform.com/build/80623597876573) and noted the Google Sheet you have shared is not same as one used in the Google sheet integration. The fields Sheet also does not seem correct since the form has Email and Name fields and the sheet you have shared does not have these fields. 

    Would you mind to kindly share the correct form for us to do further investigation?

    Tho google sheet integrated to the form (https://www.jotform.com/build/80623597876573) is shown below:

    https://docs.google.com/spreadsheets/d/1aQJhST97A9Dt5JsBnSNqdFPswnTbGQkDXmWLBYSbsSE/edit

    Kindly note I have Set thread as private hence it is secured between Jotform support and you.