- sguerryAsked on March 15, 2018 at 10:03 AM
Are not seeing the same plan as I do. UI have the Silver plan but they only see the "free version". Why?
- JotForm SupportJanAnswered on March 15, 2018 at 11:55 AM
The sub-user feature is meant for sharing forms and not sharing plan. It means that the sub-user will be under the Free account unless they upgrade.
Please take note that the account that will be affected will be the account where the form currently belongs to. I recommend you to make sure that the forms are under the Paid account.
For more information about sub-users, please check this guide: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.
Hope that helps. If you have any questions, let us know. Thank you.