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  • Profile Image

    Changes in Facebook integration. User data is not being forwarded to the form Submissions page.

    Asked by fredvasse on October 24, 2012 at 08:19 AM

    Hi

     

    I have several forms with Facebook integrations for several different sites integrated through different FB apps.

    This morning I noticed that all those forms are still able being submitted but there's no data being collected from Facebook. So now i have received several submitted forms without knowing the name and email adresses of the persons.

    Because I use several FB apps and domains I suspect that there has something changed with the Facebooks API?

     

    Regards

    Fred

    Page URL:
    http://forms.theehuisdennenoord.nl/form/22972551231955

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    JotForm Support

    Answered by jonathan on October 24, 2012 at 09:47 AM

    Hi Fred,

    Can you please share to us which among your forms with Facebook integration are having submission issue. 

    I did check the form you mentioned http://forms.theehuisdennenoord.nl/form/22972551231955 , but it seems it only have one submission (and the submission is a test only). 

    Also, have you tried removing the integration and just re-integrate again? Doing this process may help refresh any latest changes/updates between the facebook api and the form.

    Will await your updates.

    Thanks.

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    Answered by fredvasse on October 24, 2012 at 11:42 AM

    Hi Jonathan

    The one I gave you was a freshly created form and integration. Does not work. 

    This one uses an other FB app. Worked last week. Today I received several submissions wihout FB-data. http://form.jotformpro.com/form/22923414297961

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    JotForm Support

    Answered by jonathan on October 24, 2012 at 12:20 PM

    Hi Fred,

    Can you guide me on how the form you mentioned is supposed to work?

    I was able to login to it using a facebook account, but I cannot find any other fields where I can apply my info (i.e. name, email and so on...). I was able to submit the form by hitting the "Indienen" button.. but I believed this will cause blank information.

     

    Thanks

  • Profile Image

    Answered by fredvasse on October 24, 2012 at 04:37 PM

    Sorry Jonathan

    I'm losing you here ???

    The purpose of a Facebook integration is that one does not have to fill in name or other info. This is being collected by the FB app. The app asks for permission to collect name and email from Facebook. It then submits the data to jotform. I have several forms working this way and this worked like a charm untill today.

    .

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    JotForm Support

    Answered by Mike_T on October 24, 2012 at 05:16 PM

    We are sorry for misunderstanding.

    Reported problem has been reproduced and escalated to our Development Team.

    We will get back to you as soon as possible.

  • Profile Image
    JotForm Support

    Answered by jonathan on October 24, 2012 at 05:29 PM

    Hi Fred,

    My apology for the confusion. I was rather meaning to ask why I did not get an email for the facebook code after submission of your form.

    Yes, as my colleague mentioned, there seems to be a problem on the integration now, specifically the facebook login button as I was able to reproduce this on my end.

     

    There is already a ticket for this, and we hope to get a fix as soon as possible.

    Thanks.