What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Next and Back buttons on the form not working on a Mac or iphone

    Asked by spinalhomecare on October 24, 2012 at 09:43 AM

    Hello, I've just built our first form and tested it on a Mac and iphone to make sure it works. All is ok, except that the next and back buttons don't do anything. Any ideas on what we need to do to fix this?  The whole point of us using Jotform is that our website is built in Flash and Mac products don't work with the form.  We have taken the html embeded option and put it on our website. I can't upload a screen shot as the tester is not in our office.

    Many thanks, Corrin

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    Answered by pinoytech on October 24, 2012 at 10:03 AM

    Hi Corrin,

    We sorry for the inconvenience that may have caused. May we ask your website url where your form embedded for us to investigate the said issue and for further assistance?

    Thank you!

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    JotForm Support

    Answered by EduardoMendez on October 24, 2012 at 10:05 AM

    Hello there!

    Thanks for letting us know about this issue.  Can you tell us what browser you were using for further testing?

    I have tested your form using a Mac runing a Lion version here is the screenshot of the test.

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    Answered by guest_22912791690055 on October 24, 2012 at 10:46 AM

    Hi Guys, thanks for your speedy reponse.  The website url is http://testwebsiteshc.webeden.co.uk/ I'm not sure of the version of browser or mac operating version is yet, I've texted the person with the mac and have asked them.  I'll post here as soon as I know.  Corrin

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    JotForm Support

    Answered by EduardoMendez on October 24, 2012 at 11:07 AM

    Hi there, 

    We'll wait for your response!

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    Answered by spinalhomecare on October 25, 2012 at 06:42 AM

    Hi, it all seems to be working now.  Many thanks for your help.

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    Answered by Atlglittergirls on December 27, 2012 at 02:11 PM

    This same thing is happening to me. How did you fix it? Plus all of the forms are showing the hidden the fields without being prompted.

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    Answered by jeanettebmz on December 27, 2012 at 02:52 PM


    Can you plese open a separate thread so you can provide more details in order for us to further investigate?