My account has been suspended and I need to know how to get it fixed

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    Kathi Dunlap 
    Asked on March 15, 2018 at 02:57 PM

    My account has been suspended and I need to know how to get it fixed.

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    Welvin
    Answered on March 15, 2018 at 04:44 PM

    You have been suspended because your forms are asking for Driver License information, SSN, and other private information without following our guidelines. I checked your business page, and I can see its nature. I will send you the guidelines by email, but here are some parts of the guidelines that you have to follow to collect this information in forms:

    1. Add an agreement in the form for users to read and agree/confirm. 

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form 

    2. Add an e-Signature widget for them to sign.

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form 


    Note that I have already reactivated your account, so you should be able to the changes now. Please do it as soon as soon as possible. 

    Thank you for your kind understanding on this matter.

  • Profile Image
    kdunlap
    Answered on March 16, 2018 at 11:43 AM
    It appears that I can log-in now but I’ve lost all of my forms. Can you help me?
    Kathi Dunlap
    Business Consultant
    Faith Investment Services
    www.myfaithinvestments.com
    “It’s your money…shouldn’t it reflect your values?”
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    kdunlap
    Answered on March 16, 2018 at 11:43 AM
    I logged out and back in and now I have forms. Thanks!
    Kathi Dunlap
    Business Consultant
    Faith Investment Services
    www.myfaithinvestments.com
    “It’s your money…shouldn’t it reflect your values?”
    Please follow us on Facebook
    ...
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    Welvin
    Answered on March 16, 2018 at 12:51 PM

    Your forms are there. Thank you for complying.