Translations: Several problems

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    cleverett
    Asked on March 15, 2018 at 02:57 PM

    Hi, I have put in Spanish translations for all my questions, and then when I go back into translations to make a change, some of them are disappearing.

     

    Additionally, the title of my form is translated, but when changing the language, the title stays in English. Please assist!

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    Mike
    Answered on March 15, 2018 at 04:41 PM

    Thank you for contacting us.

    It looks like that the Heading Text has to be in a single line. I have removed the extra spaces and it seems that the Heading Text is translating now.

    Are you still experiencing the issue with some other fields? Could you please provide more details?

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    Joanna
    Answered on March 16, 2018 at 10:02 AM

    Thank you for that answer, on the title. But it is also happening to other questions.


    For example, Date of Birth went back to English again last night. Also, "I wish to apply for Passaic Preparatory Academy", along with the questions below that one too.  If you switch the link to Spanish, and go through, you'll see which remain in English. I had already made them Spanish a few times, but they disappear. 


    I appreciate any help! We are trying to get this form live ASAP. Thanks!

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    Kiran
    Answered on March 16, 2018 at 12:24 PM

    I have cloned your JotForm to my account and translated the fields for testing. However, I was not able to replicate the issue at my end and the translations seems to be displaying normally. I notice that the option to detect the Browser language is enabled for the form.

    1521217434Selection_097.png

    Could you try translating the text again and disable the option to see if that works?

    Let us know if you need any further assistance. We will be happy to help.

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    cleverett
    Answered on March 16, 2018 at 01:20 PM

    Thank you. I've just tried this and it seems to be working, but things are still disappearing. As I went back into translations to make a quick edit, I see that in Current Grade Level, the number 6 is now missing. (see image) It seems really random.  Additionally, I have a "Date of Birth" question on my English form, and I don't even see the option to translate it now in translations.

    1521220762missing 6.JPG

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    cleverett
    Answered on March 16, 2018 at 01:26 PM

    Additionally, it seems this question will not translate either. The Spanish does not disappear in the languages settings (as you can see from the image), but when I toggle to Spanish on the live form, the question still appears in English. I really appreciate your help!1521221164translated question.JPG



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    aubreybourke
    Answered on March 16, 2018 at 03:34 PM

    Just trying to isolate where the problem is coming from. And I see you are using a theme for the form. Is it possible for you to test it once again using the default theme?

    1521228859hnl1e.png

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    cleverett
    Answered on March 16, 2018 at 03:40 PM

    But will this affect my background images? We liked the formatting with these theme.

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    Kiran
    Answered on March 16, 2018 at 04:11 PM

    Yes. Changing the theme will reset the formatting and images will be reset. The translations on the form shall be saved automatically. I have tried adding 6 to Current Grade Level in the translation of your form which seems to be saved correctly. Could you check once again and let us know if you need any further assistance. We will be happy to help.

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    cleverett
    Answered on March 16, 2018 at 05:11 PM

    Ok, So I cloned it to try your suggestion because I didn't want to lose my original work. Here's the link to the cloned form:

    https://www.jotform.com/build/80747129873164


    Seems like I still don't see date of birth available to translate.  And that question under Gifted and Talented Academy is still in english. Please see pic.1521234687english.JPG

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    aubreybourke
    Answered on March 16, 2018 at 05:33 PM

    OK, I think we can escalate this issue to Level 2 support.

    They will review the ticket. And hopefully provide a fix.

    We will notify you with any progress.

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    Joanna Antoniou 
    Answered on March 19, 2018 at 04:44 PM

    I am wondering what the status of this is?

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    Jed_C
    Answered on March 19, 2018 at 06:19 PM

    This thread was escalated and assigned to one of our developers, however, I cannot provide you an ETA. Sorry about that. Our developer will notify you via this thread if there's an update(s) about the reported issue.

    Once again, we apologize for this inconvenience and we hope for our patience and kind understanding towards this in the meantime.