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  • Profile Image

    Not sure why I'm getting "undefined" as my content

    Asked by pamco on October 24, 2012 at 12:20 PM

    Hi there,

    I have setup an online form and have got it to send out to an associate of mine.  She gets an email but the only content is Undefined.

    See the email info below and the message she gets.  When I log into Jotform and go into the submissions their submission is just fine and I can forward the information to her but I'm not sure why she is getting undefined into her inbox.

     

    From: Jillian [mailto:jillian.holder@albertahealthservices.ca]
    Sent: October-24-12 11:03 AM
    To: annette@pamco.ca
    Subject: New submission: Contact

    undefined

    Page URL:
    http://pamco.ca/?page_id=404

  • Profile Image

    Answered by jeanettebmz on October 24, 2012 at 01:29 PM

    That seems to be most likely an issue with annette's email provider, I would suggest you to set the sender email address to noreply@jotform.com . Otherwise you would need to ask your email provider to whitelist our Jotmails IP ADDRESSES