Why isn't a field included on my form submissions?

  • judycanby
    Asked on March 15, 2018 at 6:50 PM

    The quiz results (percentage correct) does not show up in the submissions screens. How can I automatically get that information?

  • Kevin Support Team Lead
    Replied on March 15, 2018 at 9:55 PM

    All the fields should be included on the default template as long as they are filled, please make sure the the field is included checking the field name, you will find it following this guide: https://www.jotform.com/help/146-How-to-Find-Field-IDs-and-Names 

    Once you have the field name check if it's present on the email notification. 

    Also, you may try deleting the email template and adding it again, these guides will help you doing so: 

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    https://www.jotform.com/help/25-Setting-up-Email-Notifications 

    Also, I have checked your account and there are several forms, if the problem  persists after following what I have suggested, please provide us the form URL where the issue happens. 

    Where-to-Find-My-Form-URL

    Thanks. 

  • Kevin Support Team Lead
    Replied on March 15, 2018 at 9:58 PM

    Also, if the problem happens on the submissions page, please  make sure that the desired  field is selected: 

    1521165490screenshot 01 Screenshot 10