Account suspenssion

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    Asked on March 16, 2018 at 08:40 AM

    Hello, i am unable to access my account, when i try to login, it says "account suspended" without my notice, please fix this, i am on the Bronze plan

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    Answered on March 16, 2018 at 11:00 AM

    Your account was reported by our phishing detection system as suspicious of SCAM activities. Your form "Monster Energy Drink Car Wrapping" was the one that triggered the suspension.

    JotForm implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms of Use regarding to Termination of the service and Scams

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.  Or recent PAID account with a known SCAM alert.

    In order to reactivate your account, we will have to delete your form.

    Also, you must provide us the following information:

    1. Your website.

    2.. Your corporate address