Unable to access account, receiving error message and password will not reset

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    Kresence  
    Asked on March 16, 2018 at 08:55 AM

    Good Morning,


    I was working in my account and in the middle of editing a form, I was booted out of the system.  When I tried logging back in I get an error message that says Autospended.  Can you assist me with this issue.  Attached is an screenshot of the message.


    1521204933Jotformerrormessage.png

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    ktyaguirre
    Answered on March 16, 2018 at 11:11 AM

    Upon reviewing your account we found that all of your forms are in compliance with the terms of use.

    We do apologize for the inconvenience this might have caused you.

    Your account is active and your forms available so you can continue developing them.

    Thank you.