WCAG 2.0 AA accessibility test: Failed

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    MarkBarratt
    Asked on March 16, 2018 at 11:38 AM

    Hi

    In many ways your service is brilliant and works well. But...

    Your forms are currently all failing accessibility tests to WCAG 2.0 AA level.

    (submit any form to https://wave.webaim.org/ and see for yourself)

    Because passing this test is mandatory for all public, educational and most commercial websites in the UK/Europe and USA, I am surprised that you have many customers left.

    There are many comments on this forum about this, going back several years, and your answers are vague at best and clueless at worst.

    Can you make any promises about when this will be fixed? If not I will have to find another solution for my clients, which would be a shame.

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    aubreybourke
    Answered on March 16, 2018 at 01:02 PM

    I have forwarded your message to Level 2 support. They will review this ticket and hopefully provide an answer.

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    MarkBarratt
    Answered on March 16, 2018 at 02:43 PM
    Thanks - look forward to it.
    Mark
    ...
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    irem
    Answered on April 09, 2018 at 09:04 AM

    Hello,

    JotForm Cards is so far conforming WCAG2AA standard which covers Section 508 requirements.

    We are continuing to work on accessibility requirements and make JotForm Cards accessible to everyone. We've added accessible color palettes to our Form Designer as you can see below.

    1518701647Screen%20Shot%202018-02-15%20a

    We will continue to improve accessibility and keep an eye on the errors as new layout changes are added. If you'll need anything about this manner, please let us know and contact us at source at jotform.com.

    Regards.

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    MarkBarratt
    Answered on April 09, 2018 at 09:40 AM

    Thanks, Irem.

    The user-interface model of the card approach is great in some situations, but most of my client's usage is for fairly long forms which would be impractical for users in cards. I am guessing from what you did not say that you won't be fixing the main product?

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    TREVON
    Answered on April 09, 2018 at 11:52 AM

    We will also work on improving the product if need be. Kindly do note that we have an option where you can convert your form from card to single page form layout.

    Below is the guide on how to do so.

    https://www.jotform.com/help/488-How-to-Change-Form-Layout

    Kindly do let us know if you need further assistance.