WCAG 2.0 AA accessibility test: Failed

Hi

In many ways your service is brilliant and works well. But...

Your forms are currently all failing accessibility tests to WCAG 2.0 AA level.

(submit any form to https://wave.webaim.org/ and see for yourself)

Because passing this test is mandatory for all public, educational and most commercial websites in the UK/Europe and USA, I am surprised that you have many customers left.

There are many comments on this forum about this, going back several years, and your answers are vague at best and clueless at worst.

Can you make any promises about when this will be fixed? If not I will have to find another solution for my clients, which would be a shame.

Update (December 10, 2019): JotForm Accessible Forms is available.

We are excited to announce JotForm Accessible Forms. Now you can create Section 508 and WCAG 2.1 Level A and Level AA compliant forms.

Here is our detailed user guide: How Can I Make My Forms Accessible

You can also check JotForm Accessible Forms to learn more about our accessibility features.

I have forwarded your message to Level 2 support. They will review this ticket and hopefully provide an answer.

Hello,

JotForm Cards is so far conforming WCAG2AA standard which covers Section 508 requirements.

We are continuing to work on accessibility requirements and make JotForm Cards accessible to everyone. We've added accessible color palettes to our Form Designer as you can see below.

We will continue to improve accessibility and keep an eye on the errors as new layout changes are added. If you'll need anything about this manner, please let us know and contact us at source at jotform.com.

Regards.

Thanks, Irem.

The user-interface model of the card approach is great in some situations, but most of my client's usage is for fairly long forms which would be impractical for users in cards. I am guessing from what you did not say that you won't be fixing the main product?

We will also work on improving the product if need be. Kindly do note that we have an option where you can convert your form from card to single page form layout.

Below is the guide on how to do so.

https://www.jotform.com/help/488-How-to-Change-Form-Layout

Kindly do let us know if you need further assistance.

UPDATE: We are now supporting accessible forms.

We're happy to announce to you that JotForm now lets you create forms that are Section 508 and WCAG 2.1 Level A and AA compliant!

To make your form accessible, open it on the form builder, then go to:

1) Settings

2) Click on the Form Settings.

3) Click on the Show More Options.

4) Switch the Form Accessibility option to Enabled.

Our form builder will then analyze your form. If any accessibility issues are detected, warn you on the aspects that should be fixed to make the form accessible.

After that, all you need to do is adjust the form to address detected issues if there are any until all of the issues are resolved.

Also, please note that if your form is created in the old(Legacy) layout, you will see an Accessibility Enhancer Widget added to your form. This widget will automatically make your classic form more accessible, by improving the appearance of form validation warnings, and also adds ARIA(Accessible Rich Internet Applications Suite) attributes to your form. This widget is not needed for Card Layout forms. You may optionally consider selecting one of the ready-to-use accessible form themes. They are marked with a little human body icon in the form designer.

For more information on how to use the Accessible Forms option, you can check out this guide.

If you require any further assistance feel free to contact us!